Quality

At Tractebel, Quality is more than just a promise. It’s a relentless pursuit of perfection guided by the company policy, subscribed by our CEO focusses on our 4 key commitments:

• Active and interactive partnerships with our Stakeholders
• Ensuring quality of our services, through continuous improvement
• Providing and enhancing collaboration to ensure efficiency at all times
• Continuously challenging ourselves while ensuring sustainability in our solutions

The management encourages Tractebel’s employees, as well as each of our stakeholders to act on these undertakings as defined in our quality policy.

Each product we create and every service we provide is crafted to meet the highest standards. Tractebel has implemented and Integrated Management System (IMS), centrally driven through the requirements of ISO 9001. This IMS is the backbone for all operations and all employees and subcontractors.
Our continuous improvement towards Customers / Stakeholders is ensured through the PDCA principles (Plan Do Check Act, W. Edwards Deming)

The implemented IMS (Integrated Management System) brings for Tractebel and its Stakeholders a ton of advantages:

• Consistency: Ensures our services meet the same high standards every time
• Efficiency: Streamlines processing, reducing inefficiency and cost
• Compliance: Helps adhere to industry requirements and standards, and regulations
• Customer Satisfaction: Improves product quality, leading to happier customers
• Continuous Improvement: Encourages regular assessment an improvement of processes
• Market Reputation: Boots Tractebel’s brand reputation as a reliable and quality-driven service
• Risk management: Identifies potential issues before they become major problems.

Tractebel’s IMS isn’t just about keeping things in check, it’s about driving excellence forward.

• Customer focus: Everything revolves around satisfying customer need and exceeding their expectations
• Leadership: Our ExCom provides direction and unity, fostering an environment that ensures quality
• Engagement of people: Involving all employees and subcontractors enhances their ability to contribute
• Process Approach: Tractebel’s efficient processes ensure consistent and predictable results
• Improvement: Continuous Improvement is our permanent objective
• Evidence-Based decision making: Analysis and evaluation of data are our starting point to improve
• Relationship Management: We continuously strive to have the best relationship with suppliers and stakeholders, optimizing our performance.

The Quality system is set up as ‘plug-in’ model, connecting the requirements of other (product specific) standards, such as ISO 14001, ISO 19443, ISO 37001, ISO 45001…

Tractebel’s Integrated Management System (IMS) ensures our commitments through a structured approach. The mapping of the processes making up the IMS was defined at Corporate level and is also applicable to all Tractebel’s Business Areas and operational countries, ensuring the “One Company” approach & vision.

Our IMS is externally certified and managed on Corporate level. Besides our Corporate certificates, local additional – activity specific – certificates are obtained.

Corporate ISO 9001:2015 certificate (valid till 2027)